Frequently Asked Questions
- Can I change the colors or denominations in a poker set?All of the sets we carry are prepackaged this way and can not be changed. This allows us to offer the lowest price to our customers. If you would like to order custom colors, we carry most of our designs in our loose poker chips category in rolls of 25.Read more
- What's the difference between clay, composite, and plastic chips?Please read our FAQ page on Clay vs Composite Poker Chips.Read more
- Do you carry 1000 piece sets that are not 2 x 500 piece sets?We currently do not carry 1000 piece sets because each 500 piece poker set weighs an average of 20 pounds making it too heavy to carry in one hand for most people. We recommend storing and carrying poker sets in 500 piece sets. For those that would like to store them in one case, we do carry 1000 pc poker chip cases and carriers that can be purchased separately.Read more
- Are all the designs on the center of the poker chip stickers?Yes, all of the designs we carry with a design or denomination in the center are a sticker. The chips are designed with a recessed center to accommodate a sticker and are held in place with a high strength adhesive that should not peel off during normal use.Read more
- Do you have a printed catalog?We do not offer a print catalog but all items we carry are listed on our website and updated dailyRead more
- Do you ship internationally?We currently only ship to the US and Canada.Read more
- Do you ship to APO/FPO addresses?We currently do not ship to APO or FPO addresses.Read more
- Do you accept checks or money orders?We do not accept checks or money orders. We currently accept Visa, Mastercard, Discover, American Express and Paypal.Read more
- What is your return or exchange policy?Please refer to the Shipping and Returns page for our return/exchange policy.Read more
- When will my order arrive?
For USPS first class and priority, it will usually arrive in 1-3 business days but it is not guaranteed.
For UPS Ground, it will usually arrive in 1-5 business days. UPS will deliver Monday-Friday. Please refer to the chart below for ground delivery times.
For UPS express shipments, depending on the service chosen it will arrive in 1-3 business days. UPS express shipments are only delivered Monday-Friday; we do not offer Saturday delivery service. If you are not sure please Contact Us to get the exact date of arrival.Read more
- When will my order to ship?
Orders are usually shipped out within 24 hours except on weekends. All orders placed before 8AM Pacific time will ship the same day otherwise they will ship on the next business day.Read more
- Are all products in stock?
Yes, all of the products on the website are in stock and ready to ship from our warehouse in Southern California. Sold out items are marked and cannot be ordered.Read more