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Discount Poker Shop - Frequently Asked Questions

General Questions

1. How much is shipping?

To check shipping, add the item(s) you want to your cart. At the bottom of the shopping cart page, enter the zip code of the address you will be shipping to and click calculate.

2. How do I check the status of my order and get the tracking number?

We send status updates and tracking numbers via email. Usually if you have not received your shipping email, it has been blocked by a spam blocking service or it may be in the junk email or spam folder of your email box. If you have a spam blocker installed please make sure to allow emails from support@discountpokershop.com.

The status of your order can also be looked up online on our Order Status page.

3. Are all products in stock?

Yes, most of the products on the website are in stock and ready to ship from our warehouse in Southern California. All of our paulson chips and a few of our poker tables are shipped directly from the manufacturer and will take a few extra days to process. Sold out items are marked and cannot be ordered.

4. When will my order to ship?

Orders are usually shipped out within 24 hours except on weekends. All orders placed before 8AM Pacific time will ship the same day otherwise they will ship on the next business day.

5. When will my order arrive?

For USPS priority, it will usually arrive in 1-3 business days but it is not guaranteed.

For UPS Ground, it will usually arrive in 1-5 business days. UPS will deliver Monday-Friday. Please refer to the chart below for ground delivery times.

For UPS express shipments, depending on the service chosen it will arrive in 1-3 business days. UPS express shipments are only delivered Monday-Friday; we do not offer Saturday delivery service. If you are not sure please Contact Us to get the exact date of arrival.

UPS Delivery Service Map

6. What is your return or exchange policy?

Please refer to the Shipping and Returns page for our return/exchange policy.

7. Do you accept checks or money orders?

We do not accept checks or money orders. We currently accept Visa, Mastercard, Discover, American Express and Paypal.

8. Do you ship to APO/FPO addresses?

We currently do not ship to APO or FPO addresses.

9. Do you ship internationally?

We currently only ship to the US and Canada.

10. Do you have a printed catalog?

We do not offer a print catalog but all items we carry are listed on our website and updated daily.

11. Why was my credit card charged multiple times?

This usually happens when a transaction is declined because of an incorrect address, cvv code, or expiration date. When a transaction is attempted, a temporary authorization may be placed on your card. This occurs when our payment processor is testing to confirm that your credit card account is active and has credit available to accommodate transactions. This can happen with each attempt. If you were declined four times, you may see four temporary authorizations on your card.

There is no need to contact us about these temporary authorizations.

  • If your order was declined, this temporary transaction will be removed within 1-5 business days after it first appeared. ATM debit cards with a Mastercard or Visa logo sometimes take longer than regular credit cards to remove the transaction. For this reason, we recommend using a regular credit card when purchasing online.
  • If your order was not declined, this temporary transaction will become an actual transaction amount when the transaction settles.

You should be aware that all temporary authorization charges will temporarily reduce the account's available credit by the anticipated amount.

For more information, please contact your bank or credit card company about how temporary transactions work and affect you as a credit card holder.

Poker Chip and Poker Table Questions

1. Can I change the colors or denominations in a poker set?

All of the sets we carry are prepackaged this way and can not be changed. This allows us to offer the lowest price to our customers. If you would like to order custom colors, we carry most of our designs in our loose poker chips category in rolls of 25.

2. What's the difference between clay, composite, and plastic chips?

Please read our FAQ page on Clay vs Composite Poker Chips.

3. Do you carry 1000 piece sets that are not 2 x 500 piece sets?

We currently do not carry 1000 piece sets because each 500 piece poker set weighs an average of 20 pounds making it too heavy to carry in one hand for most people. We recommend storing and carrying poker sets in 500 piece sets.

4. Are all the designs on the center of the poker chip stickers?

Yes, all of the designs we carry with a design or denomination in the center are a sticker. The chips are designed with a recessed center to accommodate a sticker and are held in place with a high strength adhesive that should not peel off during normal use.

5. Are your tables made of wood?

Yes, all of our tables are made of wood.

The following tables are solid wood and are heavier:
  2-in-1 Poker/Blackjack Table Top
  Texas Hold'em Folding Table Top w/ Cup Holders
  48" Octagon Poker Table w/ Folding Legs
  73" Foldable Texas Hold'em Poker Table w/ Legs
  84" Foldable Texas Hold'em Poker Table w/ Legs
  Padded Octagon Folding Poker Table Top w/ Cup Holders
  Padded Texas Hold'em Folding Poker Table Top w/ Cup Holders
  55" Night Hawk Round Poker Table with Wood Legs
  82" Ultimate Poker Table Jr
  92" Ultimate Poker Table
  92" V5 Poker Table w/ Offset Cup Holders
  94" Elite Texas Holdem Poker Table with Wood Legs
  94" Rockwell Texas Holdem Poker Table with Wood Legs
  96" Premier Professional Poker Table with Wood Legs and Dealer Spot

The following tables are wood with eva foam in between 2 pieces of wood. They are very light and easy to carry around:
  3 in 1 Poker, Blackjack, and Roulette Folding Table Top w/ Cup Holders
  3 in 1 Poker, Craps, and Roulette Folding Table Top w/ Cup Holders
  Black 4-Fold Octagon Table Top
  Blue 4-Fold Octagon Table Top
  Black 4-Fold Texas Hold'em Folding Table Top w/ Cup Holders


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